Refund Policy

1. General Policy

This Refund Policy applies to all subscription purchases made through SalesMee. Since SalesMee provides a digital platform connecting businesses with their clients, refund policies for orders and bookings between businesses and their clients are determined by each individual business.

2. Subscription Refunds

Subscription fees paid to SalesMee for access to the platform are non-refundable unless otherwise stated at the time of purchase. However, we may consider refund requests on a case-by-case basis for the following reasons:

• Technical issues that prevented you from using the platform for an extended period
• Duplicate or erroneous charges
• Service cancellation within a reasonable time frame after initial purchase

To request a subscription refund, please contact us at support@salesmee.com with your account details and the reason for your request.

3. Order and Booking Refunds

Refunds for orders and bookings made between businesses and their clients through the SalesMee platform are subject to the refund policies of the individual business. SalesMee is not responsible for resolving disputes between businesses and clients regarding payments or refunds for products and services.

If you have an issue with an order or booking, please contact the business directly. If you are unable to resolve the issue, you may contact us at support@salesmee.com and we will do our best to facilitate communication.

4. Payment Disputes

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

If you believe you have been charged incorrectly or wish to dispute a payment, please contact Paddle's support team through paddle.net or contact us at support@salesmee.com and we will assist you.

5. Chargebacks

If you initiate a chargeback with your bank or card issuer, please contact us first so we can attempt to resolve the issue directly. Unnecessary chargebacks may result in additional fees and account suspension.

6. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: support@salesmee.com